Practice Info

We are a mixed billing practice

We are a mixed billing practice. We bulk bill the following patients.

• DVA Card Holders
• Patients aged 16 and under
• All Patients that hold a valid health care card and pension card. (Required to show card at time of appointment)

Please note only consultations are bulk billed. All Procedures, acupuncture and injections do incur a fee. You can find our fees listed below. Please enquire with reception costs involved for procedures.

Patient Feedback

Our goal is to provide a quality, caring service. Therefore if you have any concerns or suggestions please phone, write or email our Practice Manager or your doctor. We genuinely wish to hear from you. From time to time, this practise invites patients to complete questionnaires on their views of the practice and how it could be improved. These surveys are completely confidential and help us improve our services. We believe that problems are best dealt with at the medical practice. We want to know if you are concerned about any aspect of our service.

Appointments

Our Medical Centre runs an appointment system; however we do keep openings for emergencies. You can make an appointment with your doctor by phoning the surgery or through our website healthhubdoctor.com, via HotDoc and Health Engine. Urgent medical problems will be dealt with promptly. Appointments are made at 15 minute intervals. When making your appointment please advise staff if you need extra time.

Nobody likes to be kept waiting and we are all aware of this and try to adhere to appointment schedules. However, the unpredictable nature of medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

If you no longer require your appointment, we would appreciate you calling to cancel so the time may be made available to other patients.

After Hours

Should you require medical attention after hours, please telephone 13 74 25 for further information.

Phoning your Doctor

Doctors in this practice may be contacted by phone during surgery hours. A message will be taken if the doctor is with another patient and your call will be returned when the doctor is available.

Disability Facilities

This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with your doctor. When in need of using the wheel chair access please call the reception.

Your Privacy, Our Concern

In accord with the Privacy Act (1988) all information collected in this practice is treated as “sensitive information”. To protect your privacy, this practice operates strictly in accordance with the Act.

We use this information you provide to manage your personal health care. We generally disclose selected information to various other health services involved in supporting your health care management (e.g. pathology, x-ray).

If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask the Practice Manager or your doctor, as appropriate.

FEES

We are a privately billing practice; all consults and procedures incur a fee. You will receive a Medicare rebate if you present a valid Medicare card.

Fees as per below

(if you have attended the clinic within 12 months)

Please enquire with reception regarding fees for all other consults and procedures.

SMOKING POLICY

This practice has a no smoking policy.

Location

Found inside Bell Place.
Address: Suite 1, Bell Place Professional Centre, 1 Bell Place, Mudgeeraba, 4213
Google Maps Link